This English version is provided for convenience. If there is any difference between the versions, the Indonesian version prevails. We may change these terms and conditions and privacy policy at any time without prior notice.
1. Terms and Conditions
By downloading, installing and/or using the NUTRIC (NUTRI CLINIC) app, you agree that you have read, understood, accepted and agreed to these Terms and Conditions (“Terms and Conditions”). These Terms and Conditions are a legal agreement between you and PT Sabiru Digital Indonesia and NUTRIC (NUTRI CLINIC) that applies to your visits to and use of the App.
If you do not agree with or do not wish to enter into these Terms and Conditions, please cancel your account (if you have registered for the App) and permanently delete the App from your device.
I. General Provisions
- NUTRIC (NUTRI CLINIC) is an online nutrition platform in Indonesia that can be used to monitor the nutritional status of individuals of all ages and in any condition, and for online consultations with nutritionists accompanied by diet and supplementary food recommendations. NUTRIC (NUTRI CLINIC) also offers nutrition and health articles, an online market for supplementary foods and supplements, healthy catering orders according to diet recommendations, and interactive nutrition and health quizzes.
- Online consultations are provided by nutritionists who partner with PT Sabiru Digital Indonesia or NUTRIC (NUTRI CLINIC), as are the catering and online market partners associated with the app's services.
- The App runs on Android mobile devices (OS 5.1 and above) and iPhone (iOS 9.0 and above) via the Google Play Store or Apple App Store.
II. Terms and Definitions
- App means this software application named NUTRIC (NUTRI CLINIC).
- Services means every service, program, product, feature, system, facility and/or service provided and/or offered in or through the App.
- NUTRIC (NUTRI CLINIC) means the software application owned and operated by PT Sabiru Digital Indonesia.
- Customer or You means every user who uses and enjoys the Services of the NUTRIC (NUTRI CLINIC) App.
- Partner Company means a company that has entered into cooperation with PT Sabiru Digital Indonesia or NUTRIC (NUTRI CLINIC).
- PT Sabiru Digital Indonesia means a limited liability company established under the laws of the Republic of Indonesia, domiciled at Graha Mampang Building, 3rd Floor Suite 305, Jl. Mampang Prapatan Raya Kav.100, South Jakarta, DKI Jakarta.
- Chat with a Nutritionist means the App feature that users can use for online nutrition consultations, connected to partner nutritionists.
- Catering means the App feature that users can use to order healthy catering online, connected to healthy catering partners.
- Online Market means the App feature that users can use to order supplements and supplementary foods online, connected to market partners.
- Articles means the App feature that can be used to read the latest information on nutrition and health.
- Interactive Quiz means the App feature that can be used as interactive entertainment to increase knowledge about nutrition and health.
III. Use of the App Services
- The Customer agrees to comply with each and every guideline, rule and policy relating to the use of the App Services, including any changes made from time to time, and the Customer is deemed to have known, agreed to and be bound by each such change.
- The Customer may only use the App after registering in the App. NUTRIC (NUTRI CLINIC) or PT Sabiru Digital Indonesia will send, to the email address registered by the Customer, the account username for accessing the App together with the password chosen by the Customer.
- The Customer warrants that the data provided when registering an App account truly belongs to the Customer and does not infringe the rights or interests of any party.
- The Customer may only have one App account and is responsible for the use of that account.
- The Customer agrees to and grants NUTRIC (NUTRI CLINIC) or PT Sabiru Digital Indonesia the full right to select and place any advertisement in the App.
- Notifications delivered by the App may not be construed as advice or an offer. Decisions on any use of the App Services are entirely the Customer's responsibility.
- The Customer agrees and undertakes to use the App only for the purpose of obtaining the Services provided in the App.
The Customer is prohibited from:
- Misusing the App Services for fraud, defamation, or any other criminal act prohibited by the laws and regulations of Indonesia.
- Damaging or causing damage to the App by manipulating data, disrupting the system, or interfering with the operation of the App Services.
- Preventing or restricting other Customers' access to the App Services.
If the Customer commits any of the acts above and causes loss to NUTRIC (NUTRI CLINIC) or PT Sabiru Digital Indonesia, NUTRIC (NUTRI CLINIC) or PT Sabiru Digital Indonesia has the right to take any necessary legal action.
The Customer will not misuse information received or obtained from using the App Services.
The Customer understands that the App system and Services may experience disruptions or unstable connectivity. The Customer therefore agrees not to bring any claim or demand against NUTRIC (NUTRI CLINIC) or PT Sabiru Digital Indonesia if such events occur.
NUTRIC (NUTRI CLINIC) or PT Sabiru Digital Indonesia has the right to:
- Suspend or revoke the Customer's access to the App Services if any activity is found that may harm other Customers or NUTRIC (NUTRI CLINIC) or PT Sabiru Digital Indonesia.
- Fix, remove or add features to the App Services.
By using the App Services, the Customer also agrees to comply with and be bound by every rule, provision and policy of the Partner Companies.
The Customer understands and agrees that by using the App, the Customer is also bound by the NUTRIC (NUTRI CLINIC) Privacy Policy as amended from time to time, and that by using the App the Customer gives the consents required under that Privacy Policy.
IV. Limitation of Liability
- NUTRIC (NUTRI CLINIC) or PT Sabiru Digital Indonesia is not responsible and cannot be held liable for compensation for any demand or claim arising from the use of data or information that does not belong to the Customer at the time the account was first registered.
- NUTRIC (NUTRI CLINIC) or PT Sabiru Digital Indonesia is not responsible if the Customer's account is transferred to a third party by any means that causes loss to the Customer.
- NUTRIC (NUTRI CLINIC) or PT Sabiru Digital Indonesia is not responsible for losses arising from the loss of revenue or profit expected by the Customer from the use of the App Services.
VI. Termination of Use of the App
The Customer may stop using the App at any time by permanently deleting their App account, and NUTRIC (NUTRI CLINIC) or PT Sabiru Digital Indonesia cannot be held liable for compensation.
VII. Disputes and Governing Law
- These Terms and Conditions and Privacy Policy are governed by and construed in accordance with the laws of the Republic of Indonesia.
- If a dispute arises, the Customer agrees to resolve it amicably through deliberation to reach consensus. If no agreement is reached within 30 days of the dispute arising, the Customer agrees to choose the Registrar's Office of the South Jakarta District Court in Jakarta as the legal domicile.
2. Privacy Policy
NUTRIC (NUTRI CLINIC) or PT Sabiru Digital Indonesia strives to build and maintain the trust of its Customers as App users by protecting their confidential personal information. By downloading, installing and/or using the App, the Customer agrees to be bound by the terms and conditions of this Privacy Policy (“Privacy Policy”).
I. Collection of Personal Data or Information
Personal information is any information used to identify an individual, either on its own or combined with other information, directly or indirectly, through electronic or non-electronic systems.
Before and while you use our Account or Services, some personal information is collected, manually or automatically, with your consent, including but not limited to:
- Personal identifiers such as, but not limited to: name, email address, postal address, telephone number, place and date of birth, information on identity cards, photos, and biometric data;
- Nutrition data required for consultations;
- Geolocation;
- Device and usage information;
- Transaction data;
- Cookies and related technologies;
- Additional information relating to particular Services.
While we collect personal information from you, we may also combine it with other information we hold or may receive from third-party sources, including our partners, affiliates and clients, in accordance with the law.
If you have an Account and wish to use our Services, or more than one Service, we may also combine and link the various personal information you provide at different times to facilitate your access to and use of the Services.
Each time you use our website or app, certain information may also be collected automatically using cookies. Cookies are small application files stored on your computer, laptop or mobile device. Cookies are used to track your activity in order to improve the interface and user experience. Most websites and apps support the use of cookies. You can adjust the settings on your computer, laptop or phone to reject some types of cookies, but this may affect the functionality available on our website and app.
When the Customer uses the App, the administrator will process technical data such as the internet protocol address, web pages visited, and the internet browser used. In certain situations, the Customer will be advised to enable geo-location so that NUTRIC (NUTRI CLINIC) can provide a better experience in using the App.
II. Use and Disclosure of Data or Information to Third Parties
NUTRIC (NUTRI CLINIC) or PT Sabiru Digital Indonesia uses the Customer's email address, name, telephone number or password to verify ownership of the App account.
Personal information collected from you will be stored and used by NUTRIC (NUTRI CLINIC) for the following purposes:
- to provide our Services;
- to diagnose and fix problems and improve the Services;
- to evaluate and develop new Services;
- to comply with legal obligations and law enforcement;
- to process payments;
- to support business functions and marketing purposes; and
- for other uses.
The accuracy of the Services we provide depends on the accurate and complete personal information you provide.
NUTRIC (NUTRI CLINIC) or PT Sabiru Digital Indonesia uses the Customer's email address, name and telephone number to send notifications or messages relating to the App Services. The Customer may opt out of such notifications or messages at any time.
NUTRIC (NUTRI CLINIC) or PT Sabiru Digital Indonesia will keep the Customer's personal data or information confidential and will not disclose it to, or make it accessible by, any other party except the following:
- Companies and individuals working with NUTRIC (NUTRI CLINIC) or PT Sabiru Digital Indonesia to facilitate or assist in developing and operating the App;
- Professional advisers of NUTRIC (NUTRI CLINIC) or PT Sabiru Digital Indonesia, including legal advisers, financial advisers, auditors or other consultants.
NUTRIC (NUTRI CLINIC) or PT Sabiru Digital Indonesia does not sell or rent the Customer's personal data or information to third parties.
NUTRIC (NUTRI CLINIC) or PT Sabiru Digital Indonesia will disclose the Customer's personal data or information to the extent required by law and the applicable laws and regulations of Indonesia.
III. Security of Personal Data and Information
- NUTRIC (NUTRI CLINIC) or PT Sabiru Digital Indonesia will make its best efforts to protect the Customer's collected personal data or information from misuse, harassment, modification, or unauthorised or accidental damage.
- NUTRIC (NUTRI CLINIC) or PT Sabiru Digital Indonesia will make every effort to ensure that the NUTRIC (NUTRI CLINIC) security system cannot be breached by viruses, malware, disruptions or unauthorised access by third parties.
- The security of the Customer's account depends on the password used to sign in to the App, such as unique numbers, letters and special characters. Customers are advised not to share their password with anyone. Any negligence in this respect is the Customer's consequence and responsibility.
IV. Consent
- By using the App, the Customer acknowledges having read and understood this Privacy Policy and agrees to the use, processing and transfer of personal data or information as set out in this Privacy Policy.
- The Customer agrees that NUTRIC (NUTRI CLINIC) or PT Sabiru Digital Indonesia may disclose and share their personal data or information with Partner Companies where necessary for the operation and use of the App.
- The Customer also agrees that NUTRIC (NUTRI CLINIC) or PT Sabiru Digital Indonesia may disclose their personal data or information for identification in the event of fraud or any violation of the law.
V. Contact
If the Customer has further questions about privacy and information security, or wishes to update or delete such data or information, please contact NUTRIC (NUTRI CLINIC) by email at [email protected]
